Interested in reviews of Philips Sonicare 6500 HX7411/01? It got 4.6 out of 5 stars from our customers. Find specific customer reviews of Philips Sonicare 6500 HX7411/01 below. We will appreciate if you also share your experiences with Philips Sonicare 6500 HX7411/01 after purchasing.
Bluetooth is completely pointless here – the connection to your mobile works terribly, and it only checks whether you’ve stopped the cleaning cycle prematurely
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Reply from Alza
14/07/2026
Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below.
"Hello, thank you for your review. We’re sorry to hear that your toothbrush stopped working properly after six months. We’re pleased, however, that you were happy with the brush head and the option to adjust the cleaning intensity. As far as the app is concerned, for the 6500 series toothbrushes it is primarily used to display basic information about brushing. Advanced features are available on higher-end models. If the toothbrush was returned and replaced with a new one, we trust that everything will now be fine. If you have any questions or encounter any problems, please feel free to contact us at any time via our customer support:
Facebook Messenger: Philips Czech Republic
WhatsApp (written communication): +420771133012
Customer helpline (on weekdays): +420228880896"
Please do not hesitate to contact us if necessary. Thank you and have a nice day, Ondřej - Alza expert
I switched after a few years to a new technology, from rotary to sonic, which is gentler on the gums than the older rotary toothbrushes. The workmanship of the body is very nice. Use is spoiled by an inconvenient timer that automatically switches the brush completely off after two minutes, so you have to manually switch it on again if you want to continue cleaning. The previous Oral-B alerted after 2 minutes but continued cleaning, which suited me better. However, its overpriced "smart" features and expensive operation are a major disappointment. Bluetooth connectivity and the accompanying mobile app are almost useless in practice, as the app cannot detect if the cleaning is correct - it only displays the time. It lacks advanced tilt sensors, which only more expensive models can do. Due to the high purchase price of the toothbrush and expensive replacement heads, you are paying for technological uselessness that does not bring any real value.
Cleaner sonic technology
High-quality processing of the brush body
It cleans, just an electric toothbrush
Annoying timer (automatic shutdown after 2 minutes without the possibility to continue continuously)
Unnecessary Bluetooth
Useless app (only tracks time, can't detect cleaning quality or tilt)
High cost (expensive toothbrush itself and replacement heads)
The product description states that it contains a sonic toothbrush and 2 REPLACEMENT heads, so obviously there should be 3 heads total, because spare simply means replacement. But Alza didn't acknowledge this and said. the case was dropped.
It cleans perfectly, it's a big difference compared to a normal brush.
Verified purchase - review from a price comparison website
Christmas gift
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