Interested in reviews of Sony Noise Cancelling WH-1000XM5, black? It got 4.5 out of 5 stars from our customers. Find specific customer reviews of Sony Noise Cancelling WH-1000XM5, black below. We will appreciate if you also share your experiences with Sony Noise Cancelling WH-1000XM5, black after purchasing.
Rated 14/04/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
sound
comfortable wearing
after a year of normal use they cracked at the narrowest point above the earpiece and the claim was rejected
service
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Anonymous customer
Rated 14/04/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
Headphones are great until you crack the "joint" between the earpiece and the bridge. If you look at used sales, almost all of them have this problem, to come across a non-squat one is a rarity. For me, it is a design flaw where the earpiece itself is too heavy to hold on a 1cm joint, all it takes is pressure at the right angle and the earpiece "wiggles" out of the design. If you don't have a warranty, it can be glued (the problem remains), you can get struts, or you're out of luck. If you buy, then you have to be very careful with them.
they play great
allow to connect to 2 devices at the same time
noise cancelling
the design of the connection between the headphone and the bridge is fundamentally bad and a large part of the users will crack
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Anonymous customer
Rated 29/03/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
I bought the headphones because for my taste the AirPods MAX which I have had for over a year now have little bass, the XM5 were recommended to me as having very deep and powerful bass but after putting on the sony XM5 I was disappointed and will be returning them. They don't bass either. The sound is rather balanced
Pleasant material
Lightweight, you hardly feel them on your head
Nice and clear sound for the price
case included in the price and included in the package
The sound is balanced, super for some
ANC at number one
Please note in advance that I own AirPods Pro 3 and AirPods MAX 2
I bought the headphones because the AirPods MAX don't bass enough for my taste, but after putting on the sony XM5 I was disappointed and will be returning them. They also don't bass
After connecting to macbook with cable and setting volume to maximum, they do not stop, i.e. they rattle, rattle, etc.
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Radomír, Praha 6
Rated 09/03/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
app, where you can set the ANC/AMBIENT button and add OFF
automatic ANC, if it works, it's interesting (when making a call it mutes slightly, in the office without making a call it mutes to max)
if it's on your head for more than an hour or two, it needs a proper adjustment, but it's not for all day on your head either. It's getting a little better with time.
fast steaming even with 2 devices at the same time
a week after unpacking and still smells like Chinese plastic
problems with ANC right after the purchase, the right handset started to whistle unpleasantly, I am claiming so we will see
Touch only one button, other voice control, impractical for the office, on the other hand you don't need much more
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Milan, České Budějovice
Rated 01/03/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
I bought the Sony WH-1000XM5s headphones expecting premium quality. Unfortunately, my experience is very negative. After less than a year of normal use, the head bridge cracked at the ejection point. The headphones have never fallen off or been subjected to impact. The damage occurred during normal deployment. This is a very structurally stressed site. The complaint was rejected by the authorised service centre on the grounds of "mechanical damage", without any specific technical explanation. The service refers to the manufacturer's internal rules and disclaims any liability. Alza, as the seller, took over the whole situation without further consideration, stating that the statement of the service department was decisive for them. Instead of a solution, they only offered a paid repair for CZK 2,555 + shipping, almost half the original price. I am particularly sorry about the approach - no effort for individual solutions, no attempt to compromise, only transfer of responsibility to the service and the manufacturer.
Quality sound
Poor quality plastic of the head bridge Cracking during normal use Structural weak point (ejection part) Claim rejected without specific technical justification
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Customer, Hošťálková u Vsetína
Rated 23/02/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
For the price I would have expected more, we are not yet at the time when wireless headphones would be on the same level however wired
relatively good sound
they don't fold
when the earpieces are turned, it strangles
the microphone is a tearjerker
when the microphone and headphones are running at the same time, the sound quality of the headphones is extremely reduced
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Vladimír, Zlín 12
Rated 03/01/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
One of the last headphones that are still focused on quality
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Jiří, Černošice
Rated 24/11/2025, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
Ingenious ambient sound attenuation
Sound-wise, they seem to me as a layman absolutely flawless
According to other reviews, I was afraid of fragility, however, two ocean flights indicate that everything is holding as it should
9 hours on the ears on the plane and I did not notice the sweating etc. mentioned elsewhere
You definitely want the hardcover version. I can't imagine the cloth bag and the thousand pennies saved. The hard case also has a separate pocket for cables and really expensive headphones deserve a hard case.
price
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Customer
Rated 25/08/2025, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
Good Sound
Low Clamping Force
Excellent Noise Cancelling
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Anonymous customer
Rated 21/07/2025, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
My headphones didn't last a year. The bridge is made of cheap and poor quality plastic that broke while being carried in a backpack. The complaint was rejected, money wasted. Up until now, I've been using much cheaper headphones that I've treated exactly the same. Nothing like this has ever happened to me.
High quality ANC and sound
Poor quality plastic that tends to break
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