Reviews FIXED MagZen 10 Crystal with Qi2 wireless charging and MagSafe support 10 000 mAh titanium

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, thank you for your feedback. We are sorry to hear that the product did not meet your expectations and that after several months of use there was a problem with the battery inflating. This is definitely not normal product behaviour and we recommend that you do not use the power bank for safety reasons. In terms of capacity, there is always some energy loss with wireless charging, so the actual charged capacity of the phone may be less than the nominal 10,000 mAh. Nevertheless, performance should be adequate for standard use. Please contact our customer support or use the complaint, we will be happy to resolve the situation with you to your satisfaction. Thank you for the notice and we apologize for the inconvenience. " Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, we are sorry to hear about your experience with the powerbank. Please contact us at support@fixed. zone, we will be happy to resolve the situation with you. Thank you and have a nice rest of the day" Please do not hesitate to contact us if you need anything. Thank you and have a nice day, Ondřej - Alza expert