DHL Packstation
The dispatch of orders via DHL Packstations represents a practical and flexible way to send, receive and return consignments. As a renowned logistics service provider, DHL offers a convenient solution for private individuals and businesses with its Packstations. Customers have the option of dropping off or collecting their parcels at one of the numerous DHL Packstations, which represents a flexible alternative to doorstep delivery. This service allows consignments to be sent or received regardless of your own presence.
Basic information
- Delivery area: Germany-wide delivery
- Orders are usually prepared for dispatch within 1 working day. Further information can be found in the table below.
- Only for orders up to 31.5kg with maximum dimensions of 75×60×40cm.
- To receive deliveries, you require a DHL customer account, a personal post number and the Post & DHL app. The Packstation service must be activated for your customer account.
- As soon as the delivery has arrived for you in the Packstation, you will be informed by email or in the Post & DHL app, or you will receive a notification card in your letterbox.
- How to collect your delivery.
- Delivery dates and estimated delivery times will be communicated by email after order confirmation.
Your delivery
- On the day of dispatch, you will receive an email with the tracking number for shipment tracking.
- For shipment tracking, please use the Post & DHL app.
- An estimated delivery time will be communicated to you on the day of delivery.
- Goods are not delivered on weekends or public holidays.
| Weight | Delivery time* | Carrier | Price |
|---|---|---|---|
| Up to 31.5kg | 1–2 working days | DHL | €0.99 |
*Please note that delivery times may be delayed for orders on invoice or prepayment, as these are only processed and dispatched after receipt of payment. All prices are stated including VAT.
Complaints
- Please check the parcel for external damage as soon as you collect it from the DHL Packstation. If the packaging shows tears or dents, please contact DHL and contact our Call Centre, or refuse acceptance in the event of severe damage.
- If you wish to make a complaint about the delivery or have problems with the goods, please use this contact form or call us on 0800 181 45 44.
- If your consignment is shown as delivered according to the shipment tracking, but you have not received it, please contact us immediately.
- Please note that we require a recipient declaration signed by you for the prompt settlement of claims with the transport company. Our customer service will gladly support you in all steps.